MERCEDES CORTELEZZI
WEB & CONTENT OPERATIONS · WORDPRESS · ELEMENTOR · E-COMMERCE
PROFILE.
Self-taught in web and content operations, with 8 years independently managing a live WordPress/WooCommerce business website. Hands-on experience building and updating pages in Elementor, maintaining product pages and checkout flows, troubleshooting routine website issues, coordinating recurring email campaigns, and supporting small-business operations across content, e-commerce, and technical workflows. Comfortable working in WordPress, WooCommerce, basic HTML/CSS, Google Workspace, Microsoft 365, and email and hosting systems. Bilingual English/Spanish.
PROFESSIONAL EXPERIENCE.
Website, Content & E-Commerce Operations
Sep 2018 – Present
Animal Trace-Minerals®
|
St. George, UT
- Manage WordPress and WooCommerce operations, including Elementor page layouts, product listings, checkout functionality, customer accounts, content updates, and routine troubleshooting.
- Develop and coordinate recurring Brevo email campaigns, including newsletters, custom templates, images, links, and destination pages.
- Coordinated the migration of a live WordPress/WooCommerce website from GoDaddy to Bluehost, including domain transfers, hosting configuration, DNS cutover, SSL troubleshooting, and continuity of e-commerce operations.
- Manage domain and email infrastructure across multiple business websites, including nameservers, A/MX/TXT records, subdomains, Google Workspace setup, custom-domain email and aliases, SPF/DKIM/DMARC authentication, and DNS troubleshooting.
Customer Service / Escalations & Cancellations
Sep 2024 – Jul 2026
Ace Customer Services / Signature Servicing
|
Remote
- Managed multiple active client cases in fully remote workflows using CRM systems and Microsoft Teams, maintaining accurate notes, follow-ups, documentation, priorities, and deadlines.
- Promoted into escalations and cancellations after consistently resolving complex issues requiring investigation, judgment, cross-team coordination, and reliable written and verbal communication.
ADDITIONAL
RELEVANT EXPERIENCE.
Apprentice Network Administrator
Headless Logic - Palm Beach Gardens, FL
|
2014
-
Windows installs,
hardware upgrades,
routers and firewalls
Receptionist / Amazon Seller Customer Service
Akechi Inc. - Fremont, CA
|
2018
-
e-commerce customer and vendor support
Realtor
Keller Williams - KW St. George, UT
|
2023
-
client and transaction coordination
EDUCATION &
TECHNICAL FOUNDATION.
Lincoln College of Technology:
Computer & Network Support Technician
- West Palm Beach, FL
Keiser University:
Information Technology coursework
- West Palm Beach, FL
DETAIL DRIVES RESULTS